See What's New in the CRM WebClient UI: Live Demo July 13!
** Update: About 100 participants joined us live for the call earlier this week. Click here to view/download the slide deck. In case you haven't heard the latest SAP rumor, it's completely true... SAP...
View ArticleNew openSAP course: Design the Future of Your CRM
Are you still running SAP CRM 6.0 or a lower version?Customers’ expectations and their behaviors have drastically changed during recent years. As a result, businesses need to change the way they do...
View Articleextraction logic is different between single process and parallel process
Hi All, Recently I encountered an issue that field ACTUAL_TS_TO was blank in full load while it was filled in delta load. To check this issue, I tried to simulate the extraction by transaction code...
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Correspondences & Mail forms: Made for each other
Is this for me: This is about outbound emails. Read the pain points in the first bullet list and look at the results at the end to determine if you should spend time hereIntroduction: Emails are a...
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SAP CRM (On-Premise) Update: Q2, 2016
SAP CRM Update Welcome to the Q2 2016 edition of the SAP CRM on-premise newsletter. As we mentioned in previous newsletters, even though SAP is making amazing strides with our Cloud business, we also...
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How to send an email with images using custom SAP CRM Mail forms outside...
Summary: Recently we had a client requirement on how to send an email created using CRM Mail forms containing client logo and other promotional images outside client’s network. For example: When we...
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Database_access always tells the truth
Hi,When checking the result list of an interactive report, search or extraction, we may be surprised about why this transaction is here or why some kinds of transactions are not here, and then try our...
View ArticleThe extraction logic for field duration
Hi, When doing the data extraction with datasource 0CRM_OPPT_H, I find that the value of field "duration" is different if we do the extraction on different time. Then I assume that the value of this...
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Standard customizing of survey (CRM SURVEY SUITE) published in internal CRM...
This post explains how to customize survey (example taken for service request object) using the SAP standard functionality through CRM SURVEY SUITE. More precisely, it indicates the customizing steps...
View ArticleCloud for Customer and ECC Integration Question
All of the information I've been able to find has Cloud for Customer integrating with ECC via PI or Hanna Cloud Integration (HCI). We will be looking to integrate Cloud for Customer with ECC soon, but...
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An example of how to find database table and field where Material text and...
Recently I am working on a project whose prerequisite is that developer must figure out how a field for example Material description in ERP and Product description in CRM is stored.For example, user...
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How to find database table name which stores service order requested start...
Suppose you need to investigate which database table stores the value of Requested start date and end date:You can just activate SQL trace via tcode ST05, make changes on either field, and save the...
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troubleshooting for full load issue（CRM -> BW）
Hi, Have you encountered the issue that some of the fields are blank in the full load result? I would like to share checking process for this kind of issue with you today. check if this issue could be...
View ArticleHow to Delete personalized views of crm webui
In the CRM webui users might have maintained their own personalized view and if you have made any changes to the view screen,then the changes will not beapplied to those users,unless they click the...
View ArticleSome data are not extracted by datasource 0CRM_QUOTA_ORDER_I
Symptom: There is one quotation with 2 items. One of the items can be extracted in RSA3 using datasource 0CRM_QUOTA_ORDER_I. The other cannot. The reason why this item can not be extracted in...
View ArticleTerritory check / validation on item and BP in CRM documents - KBA 2291621
Hi Gurus, We may perform check on item or BP to validate if the product or BP is allowed by the territory of the person responsible in the document.You find customizing, system logic and solutions in...
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Advanced Inbound Email Handling
IntroductionSolution ApproachSolutionIntroductionIn the context of a customer project we recently implemented ERMS in SAP CRM (E-Mail Response Management System - SAP Library) for the handling of...
View ArticleExtend ELM for Custom fields
Business Scenario : Business wants to extend ELM functionality to upload Business partners on the basis of a custom field Assuming the custom field to be External Identification number (ID_EXT) for BP....
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BOL or Function Modules - Which API to use in CRM Development?
IntroductionIntroduction to the function module APIs and the BOLPerformance Comparison FrameworkScenario 1: Business Partner CreationCreation of 50 business partners without a commitCreation of 50...
View ArticleSAP CRM and Cloud for Customer ROI Panel Discussion at SAP CRM Insider 2016
SAP CRM Insider 2016 - March 21st-23rd in Las VegasIf you are planning on attending the SAP CRM Insider 2016 in Las Vegas, March 21st - 22nd, please join me and 4 leading customers as they share their...
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